Privacy Policy
At Rati Mantra, we deeply respect your privacy and are committed to protecting your personal information. We take care security measures to ensure that your data — including user, payment, and order information — is handled with the highest level of care and confidentiality. We do not sell, rent, or share your information with third parties for marketing purposes.
1. Acknowledgment & Acceptance of Terms
By accessing or using our website, or by submitting your personal information, you agree to the terms outlined in this Privacy Policy and our Terms of Use. If you do not agree, we kindly ask that you refrain from using our website.
This policy applies solely to information collected via www.ratimantra.com and associated digital platforms managed by Rati Mantra.
2. Our Commitment to Your Privacy
We follow industry best practices to safeguard your data, including encryption (SSL) during transmission and restricted access protocols internally. Only authorized team members can access personal information, and any breach of confidentiality is subject to strict disciplinary action, including termination or legal recourse.
3. Information We Collect and How It’s Used
A. User Registration & Account Information
When you create an account or place an order, we collect details such as your:
- Name
- Email ID
- Phone number
- Billing and shipping addresses
- Payment details (secured through trusted gateways)
This information helps us:
- Fulfill and deliver your orders
- Contact you regarding your purchases
- Offer updates on promotions or new launches (only if you opt-in)
You can opt-out of promotional communications at any time.
B. Purchase History & Preferences
We may maintain records of your transactions, preferences, and feedback to enhance your shopping experience and to personalize offers or product suggestions.
C. Site Analytics
We use aggregate analytics tools to track user behavior on our site (e.g., number of visits, page interactions). This data is anonymized and helps us improve site performance and usability.
D. Cookies
Like many websites, we use cookies to personalize your experience and reduce load times. Cookies allow us to remember your preferences and recognize you upon return visits. These cookies do not store personally identifiable or financial data.
You may disable cookies through your browser settings, though doing so may limit certain functionalities.
E. Web Server Logs
Our server logs collect non-personally identifiable data such as:
- IP address
- Browser type and version
- Referring pages
- Duration of visit
- Date and time of access
This information helps us maintain server performance and improve user experience.
4. Third-Party Service Providers
We partner with select third-party vendors (e.g., hosting providers, shipping services, payment gateways) who help us operate our website and services efficiently. These providers are only given access to the information necessary to perform their functions and are contractually obligated to protect your data.
5. Data Sharing & Disclosure
We do not share your personal data with external parties for marketing purposes. Disclosure may occur only in these limited cases:
- To comply with legal obligations or government requests
- To protect the rights, property, or safety of Rati Mantra, its users, or the public
- To third-party service providers as detailed above
6. Policy Updates
We may revise this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website constitutes your acceptance of any changes.
We will not make any changes that reduce your privacy protections without your explicit consent.
7. Your Rights & Control
You have the right to:
- Access the personal data we hold about you
- Request corrections or deletion
- Withdraw consent for marketing communications
To exercise these rights, please email us at info@ratimantra.com.
8. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India. All disputes arising from this policy shall be subject to the jurisdiction of the courts located in New Delhi, India.
Contact Us
If you have any questions or concerns about this policy or your data, please contact:
Rati Mantra – Customer Support
Email: info@ratimantra.com