Shipping & Delivery Policy
At Rati Mantra, we are committed to delivering your order promptly, securely, and with complete transparency. We offer two international shipping options to meet your needs:
Shipping Options
- Expedited Shipping (via DHL or FedEx Express)
- Eligibility: Orders above INR 100 USD
- Delivery Time: 15 to 21 working days
- Cost: Free
- Standard Shipping
- Eligibility: Orders below INR 100 USD
- Delivery Time: 15 to 21 working days
- Cost: Free
Order & Delivery Terms
- Rati Mantra reserves the right to refuse orders that include unsupported payment methods such as cheques, money orders, drafts, or unverified e-banking transactions.
- Orders with insufficient funds or payment failure will not be processed.
- Deliveries are made to the shipping address provided during checkout. If you require delivery to multiple locations, please place separate orders.
- If you’re unavailable to receive the delivery, a representative can receive the package on your behalf. The delivery agent may request a valid photo ID or proof of address.
- The recipient or representative may be asked to sign a delivery confirmation. Refusal to sign will be treated as a rejection of delivery.
- Please ensure accurate delivery address details and any specific delivery instructions to facilitate a smooth handover.
International Shipping & Customs
All Rati Mantra products are shipped internationally from our warehouse in New Delhi, India via trusted courier services such as DHL, FedEx, and India Post.
- In most cases, international orders are delivered without additional fees.
- However, in some regions, customs duties, taxes, or import fees may apply upon arrival. These charges are determined by your country’s customs authority and are not controlled or estimated by Rati Mantra.
- If such duties apply, the customer is solely responsible for paying the applicable fees.
- To simplify this process, our logistics partners handle customs clearance and deliver directly to your doorstep.
Duties & Taxes
- Duties and taxes are not included in the product price and may vary based on your country’s import policies.
- Any applicable customs or import charges are payable by the recipient upon delivery.
- These charges are not refundable, and refusal to pay them may result in the package being returned to India without a refund.
Customs Compliance
- It is the responsibility of the recipient to fulfill any import documentation requirements for customs clearance in their country.
- In most cases, a visit to the customs office is not required. However, some countries may require additional paperwork.
- If the customer fails to complete the required customs procedures, and the parcel is returned or destroyed by local customs, Rati Mantra is not liable for refunds or redelivery.
Need Help?
For any questions or concerns regarding your order, shipping status, or customs process, please feel free to contact us at:
info@ratimantra.com